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11 Minute Video - DVD Format
Use this customer
service DVD to teach your employees that all customers deserve equal treatment.
Your customers. Some
are elderly. Some have different ethnic backgrounds. Some are from other
countries. One thing they have in common, though, is that they all deserve the
same level of service and respect. Yet, as well-publicized denial-of-service
settlements have shown, sometimes customers do not receive equal treatment.
This customer service
DVD helps you create a culture of inclusiveness in every one of your locations.
It makes the point that every customer deserves excellent customer
service—regardless of age, ethnicity or national origin.
Help ensure that your
employees understand that even the slightest discrimination against customers
will not be tolerated.
AUDIENCE
Service for All is
great tool for helping all of your employees to
understand the importance of treating all customers with dignity and respect.
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Diversity World Comment:
This short video is a handy tool to use in introducing this topic to your new
and seasoned employees - a great way to launch a longer presentation or
discussion. |
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