(Paperback, 130 Pages)

In the introduction, this book claims to be "not just about sensitivity, it's about awareness" - and it is.

Many workplaces are ineffective at employing the talents of people with disabilities and many companies are ineffectual at reaching the consumer market of people with disabilities - largely because of widespread lack of knowledge, information and comfort about the whole realm of "disability".

This little book is reader-friendly and it is meant to be in the hands of every employee in your company - from Managers to front-line personnel. It is full of facts, perspectives and anecdotes that will support your company's efforts to build a disability-friendly culture.

CHAPTER TITLES:

Am I wrong?

1. WWIIFM

2. Change

3. Differences vs. Similarities

4. Traditional Approach

5. Size

Influential or Manipulative?

6. Influential

7. Misunderstandings

8. Beliefs

9. Questions, Listening & Critical Thinking

10. Empathy vs. Sympathy

11. Necessary Components

12. Powerful

13. Uneasiness and Fear

The Flight of Thought

14. Perceptions

15. Attitudes

16. Communications

17. Always

So You Want to be Better

18. Risk Avoidance

19. Discretionary Income

20. Customer Loyalty

21. Employment

22. Employee Loyalty

23. Diversity

24. Does it Work?

Pull it all Together

25. Take Away

26. Survey/Options

27. Conclusion

Diversity World Comment: While this book won't turn readers into disability experts; its offbeat style, solid information and real-life examples should change readers' perspectives on the world of disability from notions of limitations and problems to expectations of possibilities and potential.